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Quality Manager | Home Care | Melbourne

  • Build organisation-wide quality ownership
  • A provider with high client and staff satisfaction levels
  • Flexible work arrangements

Lead the Quality function. Implement best practice, including improvements to services. A client-focused culture ripe for embedding shared ownership of quality outcomes.


The Organisation

Our client is a highly regarded, large and independent home care provider operating in the eastern Australian states. It is a growing company, led by a stable executive team, with high levels of client and staff satisfaction and a positive, values-driven culture.

The Role

The role of Quality Manager is a key, senior management role. It operates from the head office in Melbourne and has strong support from centralised specialist teams and excellent IT systems.

The role is responsible for:

  • Compliance including preparation for external audits
  • Risk management
  • Continuous improvement, including enhancements to services
  • Support to service teams and development of a culture of shared ownership of quality
  • Upskilling of service teams and driving joint ownership of quality
  • Quality Framework management, including development of policies and procedures
  • Best practice research, development and implementation
  • Building strong relationships with external parties including regulatory bodies
  • Acting as Privacy Officer for the organisation
Skills and Experience Required
  • Experience in a quality, compliance or governance role in aged care
  • A clinical background, with an RN registration ideal
  • Knowledge of the aged care regulatory and funding environments.
  • Demonstrated ability to drive quality improvements that lead to an improved client experience
  • Strong collaboration, relationship-building and influencing skills.
  • Excellent communication skills, both written and ora
  • Exceptional planning and organisation skills
  • Some exposure to the management of privacy policy (ideal but not essential).
Benefits
  • package including the benefits of salary packaging
  • Work flexibility options incl. some work from home. If you work in regional VIC and can access the Melbourne office regularly, there is also the possibility of working remotely.
  • Career opportunities in this growing organisation
  • Access to significant L&D
Contact

Call Julie Moore on 0408 236 166 or     (02) 9440 4337 for a confidential discussion.

Apply Now: To apply use the link on this page or email your application today to apply@saffronshores.com.au

Appointment is conditional upon the right to work in Australia and satisfactory background checks.

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